Remote Access Policy
To perform Problem Diagnostic GuruAid representative will require access to your computer.
Permission To Access - By entering the 6 digit code provided by the GuruAid representative (in the Logmein or GuruAid Connect access panel) you are explicitly allowing the GuruAid representative to access and control your computer.
Customer Controls Remote Session Completely - Please note that as the user you will always have total control on remote session and you can disconnect the session anytime by
a) Clicking on the (X) button on the top right hand side of the window (If you are connected using Logmein Software).
b) Locating the GuruAid Connect application in the system tray, right clicking on it and selecting 'exit' (If you are connected using GuruAid Connect Software)
No Access Post Session - When the session is terminated, all connections to and from your computer through the Remote Support Software are terminated and the Remote Support software is removed from your system.
Recording Permission - Please note that the remote access session is recorded for training, quality assurance and user safety purposes.
User Safety Policy
To ensure complete user safety GuruAid representative adhere to the following User Safety policies.
Close Personal Information - Before providing access you are requested to first close all personal and confidential files and folders (GuruAid reps will not access any files or folders without your permission).
No Third Party Software Downloads - For your Safety, GuruAid representatives are not authorized to download or use any third party software from the Internet on your computer.
No Third Party Payment Collection - GuruAid does not collect payments through Paypal, Western Union or any third party payments service providers.
No Third Party Software Sales - GuruAid does not sell any software from any third party websites.
No Outbound Sales Calls - GuruAid does not make unsolicited calls to consumers for technical support requests.
Presence Recommended - GuruAid recommends user to be present in front of their PCs at all times during the remote session.