Welcome to GuruAid Technical Solutions
In computer networking, remote access technology allows logging into a system as an authorized user without being physically present at its keyboard.
In case of any concerns or questions about the remote session, please feel free to call us on 1 855 566 7470 or write to us at
Whose software does GuruAid use for remote computer connection?
GuruAid uses Logmein Rescue & GuruAid Connect software for remote access.
Once the remote connection software is installed on a computer, can GuruAid connect to the computer without your knowledge?
No. Only when you enter the 6-digit code and check Allow Access can a connection be made with GuruAid agents. Hence there is no way for us to initiate connection with your computer without your knowledge and active participation.
Is the 6-digit code for my specific account?
No. This code is dynamically generated for every new remote session. In the event that you want to reconnect with our agents, you will have to call us and get a new 6 digit code to initiate another connection.
Can the agents, once remotely connected, access all of the files and data on my computer?
Once the remote connection is made it is as-if the agent is at your desktop navigating your computer. Hence we advice you to close all personal files and folders and if you are not sure keep a watch on agent activity.
What if I am not sure about this process and want to disconnect the remote session that has been started?
No problem. Simply tell the agent to terminate the session or
a. Close the remote connection window that is opened and the connection will be disconnected (Applicable for Logmein)
b. Locate the GuruAid Connect application in the system tray, right click on it and select 'exit' to disconnect the session (Applicable for GuruAid Connect)
The remote access software that is installed on my computer does it always run in the background?
No. The only way the software will run is if you choose to run the exe downloaded. Logmein and Lester both are reputed companies headquartered in US.
If you have any doubts you should visit their websites at or . You can also call us on 18555667470 or email us on firstname.lastname@example.org.